Return&Refund Policy
TADO MUSLIN - Returns and Refunds Policy
Return Policy Duration
1. 30-Day Return Window: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns2. Return Conditions:
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-returnable items include:
• Gift cards
• Downloadable software products
• Some health and personal care items
• Exemptions:
• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases
Return Process3. Return Requirements:
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
1. Partial Refunds:
• Certain situations where only partial refunds are granted (if applicable):
• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
Refunds Process5. Inspection and Notification:
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1. Approval and Processing:
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds7. Steps to Check Refund Status:
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at sdcyhbfz@gmail.com.
Sale Items8. Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges9. Exchange Policy:
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@TADOBABY.COM and send your item to:Changyi Hongbo Textile Co., Ltd.,807 LAWSON ST, CITY OF INDUSTRY, CA, 91748 US
Gifts10. Gift Returns:- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will find out about your return.
Return Shipping11. Shipping Costs:- To return your product, you should mail your product to the following address:Changyi Hongbo Textile Co., Ltd.,807 LAWSON ST, CITY OF INDUSTRY, CA, 91748 US- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.12. Shipping Time:- Depending on where you live, the time it may take for your exchanged product to reach you may vary.- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Information13. Customer Support: For any questions or further assistance, please contact us at helloherve.xsn@gmail.com
This comprehensive policy ensures you are in compliance with Shopify’s guidelines and addresses all necessary details expected in the U.S. market, providing clear and transparent information for your customers.