Shipping and Delivery

TADO MUSLIN - Logistics and Shipping Policy

 

Order Processing

 

1. Processing Time: TADO MUSLIN promises to process your order within 48 hours after your purchase. Please note that this excludes weekends and holidays.

 

Shipping Services and Delivery Times2. Domestic Shipping:

 

• We offer FREE SHIPPING for all orders within the United States, including Alaska and Hawaii.

• Orders are shipped using USPS Priority Mail or UPS Ground.

• Delivery times typically range from 3-4 days. For customers on the West Coast, 2-3 days delivery is guaranteed.

 

1. International Shipping:

• For international orders, shipping costs will be calculated at checkout based on the destination and weight of the package.

• For shipments to Canada, orders are expected to arrive in 4-5 days via UPS.

 

Order Tracking and Notifications4. Tracking Information: After your order has been shipped, you will receive an email notification containing your tracking number, the exact delivery date, and the expected delivery time. Please allow up to 24 hours for tracking information to become available.

 

Signature and Waiver5. Delivery Signature:

 

• Unless waived by the purchaser, a signature upon delivery receipt is required to ensure your package arrives safely.

• If you choose to waive the signature requirement, please note that TADO MUSLIN will not be responsible for any lost or stolen packages.

 

Additional Information6. Customs and Duties for International Orders:

 

• For international shipping, the recipient is responsible for any customs duties, taxes, and fees that may apply. These charges are not included in the shipping cost and will be collected upon delivery.

 

1. Incorrect Address:

• Ensure that you provide the correct shipping address at checkout. TADO MUSLIN is not responsible for packages delivered to incorrect or outdated addresses provided by the customer.

2. Shipping Delays:

• While we strive to meet the stated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may result in delays. We appreciate your understanding and patience in such cases.

3. Change of Address:

• If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. Address changes made after the order has been shipped may incur additional fees.

 

Contact Us：For any questions or concerns regarding your order, please contact our customer support at support@tadobaby.com.

 

This logistics policy ensures compliance with Shopify’s guidelines and addresses typical concerns encountered by U.S. customers, providing clarity and reliability in TADO MUSLIN’s shipping process.